Sending video over the internet is complicated, so we use one of the major video streaming platforms to deliver our video content*. Still, sometimes the internet or your local connection or your computer struggles to get the video through.
If you are getting a lot of buffering where it looks like the video is trying to play but can't play well, you can try manually turning down the quality by clicking on the gear icon in the video player and selecting a lower number.
If you are having other playback issues, here are a few more things you can try:
1. Try another web browser if possible.
2. If you're using chrome, try disabling hardware acceleration. (1. Click on the 3 dots in the upper right of the window to open the "Customize and control Google Chrome" menu. 2. Click the "Settings" option in the menu. 3. Scroll all the way to the bottom and click the "Advanced" text in the bottom center of the window. 4. Scroll down the "System" section and click on 'Use hardware acceleration when available" then click the "Relaunch" button after it appears.)
3. Use your web browser in private or incognito mode to ensure there aren't any cache or cookie issues. (You will need to log back in.)
4. Clear the cache in your browsing history, again to ensure there isn't any old data mucking things up. (This will likely log you out of all websites you were logged in on even if they are not currently open.)
5. Try a different computer.
* The video in the eLearning Activities is delivered in a different way.